Frequently Asked Questions
What are the benefits of using SGRITA?
SGRITA allows you to connect to the Internet at high speeds for less than most companies.
SGRITA does not require a phone line for high speed Internet access.
SGRITA does not cap your data, all of our packages are unlimited data.
SGRITA offers friendly local customer service and technical support.
How far will the range of service be in my home?
SGRITA’s WiFi generally provides a reception area of up to 150-200 feet around the the unit. It is very important to place your unit or wireless router in a central location within your home, the closer the unit is to a window facing the tower, the signal received will be much greater for a good connection to all your devices. These are estimates only, actual propagation's will vary depending on the structure of your home.
What forms of payment does SGRITA accept?
We accept debit/credit cards, check, or a money order. We do not accept cash for any reason.
Are there any upfront costs for a new customer?
Yes, the customer is responsible for paying the establishment fee at the time of sign-up and the first months payment. The price is determined by the package(s) available in your area.
What does SGRITA technical support cover?
- SGRITA supports your access to the internet, and we also support the equipment provided to access our service. Our support services are free of charge and is for all SGRITA active customers in good standing.
If a customer is seeking help for their computers, software applications or any other devices that are Wifi enabled, we ask for you contact the manufacturer of those items for support. A technician will be happy to make sure the customer is receiving signal and customer issued equipment is working properly.
Will I have access to my account information online?
Yes, the customer is provided access to the online portal which includes account information changes, billing, technical support requests, and/or changes to your service plan. Some changes will need to be requested for change and will be applied if applicable.
What do I need to use your service?
A computer or any other Wifi enabled device will be needed to use our service.
How much does it cost for service?
SGRITA provides two packages: 2Mbps & 5Mbps. Pricing is determined by the physical address of the customer and how far away the customer’s home is from the tower. The distance from the tower to your home determines the packages available to the customer.
How do I get signed up for service?
The first step would be to go online to our website to check availability at your specific address or call our office at 866-606-7103 to talk to a sales representative.
If service is available, the next step would be to come to our office in Arlington, GA to complete the paperwork and pick up your equipment.
Service is activated at the time of sign-up so once you get home, the only thing you need to do is set your equipment up. The customer does not have to wait for an installer to come to their home to get service.
We have some recommended independent installers, who will charge an additional fee for installation. This is completely optional and up to the customer.
Will SGRITA's LTE coverage area ever grow?
The goal for our company is to expand our coverage to areas that are rural and under served. We currently serve five counties: Baker, Mitchell, Calhoun, Early, and Miller counties with LTE wireless service. If you are currently outside of our coverage area, we would be happy to contact you when service becomes available at your request.
What speeds can I expect?
All plans provide High-Speed Internet service. It is a best effort network meaning the speed could vary depending on changes in network traffic and usage.
Is a router required to use the service?
A router is required for customers who have an outdoor unit. The router is not included in the initial sign-up cost, but are available for purchase at an additional cost.
Does my service require professional installation?
No, the customer is responsible for installing their equipment.
Installation is very easy and will be explained to you at the time of sign-up.
We have a list of recommended installers, but is solely up to the customer to handle contacting the installer for installation.